We answer every message ourselves — no chatbots, no ticket queues. Write to us and a real member of the team replies within one business day.
First viewer for a 4-year-old? Deluxe set for a Disney fan? Tell us who it's for and we'll recommend the exact box.
Wondering if a 1962 travel reel fits a 2024 viewer? (It does.) Questions about any reel pack, vintage or current — we'll check it for you.
Orders are placed on the authorized retail listing. For shipping status or a return, use the order page in your account — and if you get stuck, email us and we'll point you in the right direction.
Product question? Check the item page first — specs, contents and compatibility are listed on every product.
Order question? Have your order number from the retail listing ready — it makes everything faster.
Everything else — just write. Reel identification, gift advice, "what is this disc I found in the attic" — we love those.
Collectors and retailers: for enquiries about vintage reels or collaborations, use the subject line "Partnership" and we'll route it to the right person.
Journalists and creators: press requests and image enquiries are welcome at the same address with the subject line "Press".